HelpDesk's ticket forms present themselves - just in time for the soon to begin spring - in a revised look, which of course also brings improvements in functionality. Let's take a closer look! One change catches your eye directly when you open the ticket, and it will...
... of presents and cookies under the Christmas tree. With best wishes for the holidays and the year 2023, we go into a short winter break. We will be back for you at the beginning of January!
Do you use a CRM to manage customer inquiries? And do you also use a ticket system for bug reports and change requests from existing customers or for project management? So it might be a good idea to combine the two. This would allow you, for example, to have...
A customer portal for direct ticket creation is a fine thing: your customers can enter their tickets directly in a form, track the progress of their tickets and communicate with support staff via public comments. The support team members, in turn, can exchange private...
Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn't know them, the advertising...
One helpdesk - but different mailboxes. Does that make sense? And is that even possible? The answer is "Yes!" For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common help desk, but...
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can't remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our HelpDesk you...
General Terms and Conditions of Locatech IT Solutions GmbH hereinafter referred to as Locatech IT Solutions § 1 - Scope Our general terms and conditions apply exclusively; We do not recognize any terms and conditions that conflict with or deviate from our General...
Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...