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Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?

by anettes | Jun 22, 2022 | Content Management, Document Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online

Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...

Find tickets by clicking on usernames

by anettes | Jun 22, 2022 | Helpdesk-System, Ticketsystem, Tips & Tricks

Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can’t remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our...

Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Helpdesk-System, Quality management

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Individual ticketing system on SharePoint site without third-party software

by anettes | Mar 18, 2022 | Helpdesk-System, Microsoft SharePoint, Office365/SharePoint, Professional article, SharePoint Online, teams, Ticketsystem

There are many possible uses for a ticket system and also very good ready-made and yet adaptable solutions, such as the HelpDesk we offer. In some circumstances, however, it is necessary or desirable to set up a ticketing system on a SharePoint site using only...

Ticket system integrated into TEAMS

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem

Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
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  • Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?
  • Find tickets by clicking on usernames
  • Evaluation of HelpDesk Data – directly in SharePoint or using Excel
  • Helpdesk in Microsoft Teams in the video
  • Individual ticketing system on SharePoint site without third-party software
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