Blog Posts & News
Competent consulting
Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
Plumsail Documents – a good idea!
In many scenarios, standardized documents need to be created from business data on a regular basis. Invoices or purchase orders, for example, to name just two examples. If you want to save yourself the hassle of copying the relevant data back and forth from your...
Artificial intelligence helps solve your customers’ problems
Whether we're talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in more...
Microsoft Teams becomes Teams Essentials – what does this mean for your data?
So now, since February 2023, there is the new - paid - "Teams Premium" or "Teams Essentials" with interesting new features that can be helpful, for example, for personalized or confidential meetings and for webinars. The free Teams version is "Free Teams", which...
Invoice processing in the Modern Design of SharePoint – supported by AI!
We have already described automated invoice processing based on workflows here and here, and have also set it up for numerous customers. However, in this scenario, the invoice data such as customer number, invoice amount, etc. must be entered manually into...
Updated ticket forms in HelpDesk for Microsoft 365 and SharePoint Online
HelpDesk's ticket forms present themselves - just in time for the soon to begin spring - in a revised look, which of course also brings improvements in functionality. Let's take a closer look! One change catches your eye directly when you open the ticket, and it will...
Competent consulting
Imprint
Disclaimer
Data Privacy
GCT