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Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
Ticket creation by mail – watch out for pitfalls!
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary - if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and the...
Archived tickets in the user portal – share the know-how with your customers!
The performance of a ticket system can suffer if too many tickets are managed there. One way to avoid this is to archive tickets that have been closed for a long time in a timely manner. To do this, these are moved to a folder in the ticket list and can still be found...
Plumsail Documents – a good idea!
In many scenarios, standardized documents need to be created from business data on a regular basis. Invoices or purchase orders, for example, to name just two examples. If you want to save yourself the hassle of copying the relevant data back and forth from your...
Artificial intelligence helps solve your customers’ problems
Whether we're talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in more...
Microsoft Teams becomes Teams Essentials – what does this mean for your data?
So now, since February 2023, there is the new - paid - "Teams Premium" or "Teams Essentials" with interesting new features that can be helpful, for example, for personalized or confidential meetings and for webinars. The free Teams version is "Free Teams", which...
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