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Manage attachments in tickets so they can be found

by anettes | Nov 30, 2023 | Sample solutions, Ticketsystem

Additional information on a ticket can be transmitted in attached files, not only texts, but also screenshots, sketches, etc. An attached file can also provide additional information in a comment with a suggested solution. However, if there are many attachments in...
Sales platform on the company intranet

Sales platform on the company intranet

by anettes | Sep 27, 2023 | Microsoft SharePoint, Sample solutions, SharePoint Online

In the interest of sustainability, it is desirable that things that one no longer uses oneself are not disposed of, but reused by another person. You can support your employees in this idea by setting up a sales platform or swap meet on your intranet. So also the...

How to mark comments as private in the helpdesk retroactively

by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks

In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Everything important at a glance – with an Excel dashboard for your ticket system

by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions

A ticket system can be used in a wide variety of scenarios . Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can be...

Wiki and swarm intelligence – use both optimally with SharePoint

by anettes | Feb 12, 2022 | Content Management, Office365/SharePoint, Sample solutions, teams

We are often asked whether it is also possible to set up a wiki or a knowledge base for Microsoft Teams. Technically this is not a problem, the greater challenge is likely to be the editorial support and updating of such a wiki so that it develops into a valuable...
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