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How to mark comments as private in the helpdesk retroactively

by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks

In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...

Helpdesk in Microsoft Teams in the video

by anettes | Apr 4, 2022 | Microsoft SharePoint, Sample solutions, teams, Ticketsystem

We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...

Everything important at a glance – with an Excel dashboard for your ticket system

by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions

A ticket system can be used in a wide variety of scenarios . Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can be...

Wiki and swarm intelligence – use both optimally with SharePoint

by anettes | Feb 12, 2022 | Content Management, Office365/SharePoint, Sample solutions, teams

We are often asked whether it is also possible to set up a wiki or a knowledge base for Microsoft Teams. Technically this is not a problem, the greater challenge is likely to be the editorial support and updating of such a wiki so that it develops into a valuable...

Food order – but … please keep your distance!

by anettes | Feb 12, 2022 | Microsoft SharePoint, Office365/SharePoint, Organization & Processes, Sample solutions, SharePoint Online, Workflows

We have already shown the basic advantages of digital food ordering here and here . But in pandemic times with hygiene regulations and distance rules, there are even more things to consider about the delicious lunch table, if, for example, “eating in...

Online seminar on September 23, 2020: Extended usage options for your helpdesk

by anettes | Feb 12, 2022 | Organization & Processes, Sample solutions, Ticketsystem

  Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management.   Our team of experts, Aglika Tilev and Dirk...
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