by anettes | Aug 4, 2023 | Ticketsystem, Tips & Tricks
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary – if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and...
by anettes | Jul 3, 2023 | Complaint management, Ticketsystem
The performance of a ticket system can suffer if too many tickets are managed there. One way to avoid this is to archive tickets that have been closed for a long time in a timely manner. To do this, these are moved to a folder in the ticket list and can still be found...
by anettes | May 5, 2023 | Complaint management, Ticketsystem
Whether we’re talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in...
by anettes | Mar 1, 2023 | Ticketsystem
HelpDesk’s ticket forms present themselves – just in time for the soon to begin spring – in a revised look, which of course also brings improvements in functionality. Let’s take a closer look! One change catches your eye directly when you open...
by anettes | Dec 15, 2022 | Ticketsystem, Workflows
Do you use a CRM to manage customer inquiries? And do you also use a ticket system for bug reports and change requests from existing customers or for project management? So it might be a good idea to combine the two. This would allow you, for example, to have...
by anettes | Nov 16, 2022 | Ticketsystem
A customer portal for direct ticket creation is a fine thing: your customers can enter their tickets directly in a form, track the progress of their tickets and communicate with support staff via public comments. The support team members, in turn, can exchange private...