by anettes | May 5, 2023 | Complaint management, Ticketsystem
Whether we’re talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in...
by anettes | Mar 1, 2023 | Ticketsystem
HelpDesk’s ticket forms present themselves – just in time for the soon to begin spring – in a revised look, which of course also brings improvements in functionality. Let’s take a closer look! One change catches your eye directly when you open...
by anettes | Dec 15, 2022 | Ticketsystem, Workflows
Do you use a CRM to manage customer inquiries? And do you also use a ticket system for bug reports and change requests from existing customers or for project management? So it might be a good idea to combine the two. This would allow you, for example, to have...
by anettes | Nov 16, 2022 | Ticketsystem
A customer portal for direct ticket creation is a fine thing: your customers can enter their tickets directly in a form, track the progress of their tickets and communicate with support staff via public comments. The support team members, in turn, can exchange private...
by anettes | Oct 7, 2022 | Ticketsystem
Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn’t know them, the...
by anettes | Aug 22, 2022 | Multilingual content, Office365/SharePoint, Ticketsystem
One helpdesk – but different mailboxes. Does that make sense? And is that even possible? The answer is “Yes!” For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common...