by anettes | Jan 17, 2024 | Ticketsystem
With the major update 2.1.21, HelpDesk’s ticket form has been redesigned so that public and private comments can be saved in the backend independently of the ticket properties (metadata) to be updated. To achieve this, the form now has two buttons: “Save...
by anettes | Nov 30, 2023 | Sample solutions, Ticketsystem
Additional information on a ticket can be transmitted in attached files, not only texts, but also screenshots, sketches, etc. An attached file can also provide additional information in a comment with a suggested solution. However, if there are many attachments in...
by anettes | Aug 4, 2023 | Ticketsystem, Tips & Tricks
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary – if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and...
by anettes | Jul 3, 2023 | Complaint management, Ticketsystem
The performance of a ticket system can suffer if too many tickets are managed there. One way to avoid this is to archive tickets that have been closed for a long time in a timely manner. To do this, these are moved to a folder in the ticket list and can still be found...
by anettes | May 5, 2023 | Complaint management, Ticketsystem
Whether we’re talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in...
by anettes | Mar 1, 2023 | Ticketsystem
HelpDesk’s ticket forms present themselves – just in time for the soon to begin spring – in a revised look, which of course also brings improvements in functionality. Let’s take a closer look! One change catches your eye directly when you open...