by anettes | Aug 4, 2023 | Ticketsystem, Tips & Tricks
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary – if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and...
by anettes | Mar 31, 2023 | teams, Tips & Tricks
So now, since February 2023, there is the new – paid – “Teams Premium” or “Teams Essentials” with interesting new features that can be helpful, for example, for personalized or confidential meetings and for webinars. The free Teams...
by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
by anettes | Jun 22, 2022 | Ticketsystem, Tips & Tricks
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can’t remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our...
by anettes | Feb 12, 2022 | Tips & Tricks
In order to be able to conduct face-to-face classes in schools again, regular so-called corona self-tests by the students should be a supporting measure. The documentation of these tests represents a certain amount of bureaucracy, but thanks to a PowerApp created by...
by anettes | Feb 12, 2022 | Professional article, teams, Tips & Tricks
Inour last blog article we answered questions about working with files in Microsoft Teams. But in order to efficiently use Teams as a platform for collaboration, it makes sense to also deal with folders, tabs and channels. We answer some questions here: FOLDER...