by anettes | Feb 12, 2022 | Complaint management, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Sample solutions, teams, Ticketsystem
It is common practice in ticket systems that a newly posted ticket generates an email to the relevant support team or dispatcher, ideally with a direct link to the relevant ticket. This works well when exactly one helpdesk and exactly one team match. However, when...
by anettes | Feb 12, 2022 | Office365/SharePoint, Organization & Processes, Ticketsystem
Inventory management means more than simply counting objects. Every business, large or small, needs to keep track of the following questions: – What do I have? – Where is what? – Is that art, or can it go? Good inventory management can do even...
by anettes | Feb 11, 2022 | Organization & Processes, Professional article, Ticketsystem, Workflows
At one of our customers, a number of processes were to be digitized and partially optimized. The aim was to simplify communication and streamline processing. For such a complex process, which affects almost all areas of a company, a joint workshop is the first...
by anettes | Feb 11, 2022 | Ticketsystem
For a ticketing system to send ready-made standard responses to new requests is… well… standard. In addition, depending on the request, a form to be filled out can be automatically sent to the requester(s). Let’s look at the following example scenario: Incoming...