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Artificial intelligence helps solve your customers’ problems

by anettes | May 5, 2023 | Complaint management, Ticketsystem

Whether we’re talking about a help desk, a ticket system, or customer support, answering customer questions is an essentially important point in customer retention. By using artificial intelligence, you can give your customers the answers they want faster and in...

Microsoft Teams becomes Teams Essentials – what does this mean for your data?

by anettes | Mar 31, 2023 | teams, Tips & Tricks

So now, since February 2023, there is the new – paid – “Teams Premium” or “Teams Essentials” with interesting new features that can be helpful, for example, for personalized or confidential meetings and for webinars. The free Teams...

Invoice processing in the Modern Design of SharePoint – supported by AI!

by anettes | Mar 22, 2023 | Accounting, Organization & Processes

We have already described automated invoice processing based on workflows here and here, and have also set it up for numerous customers. However, in this scenario, the invoice data such as customer number, invoice amount, etc. must be entered manually into...

Updated ticket forms in HelpDesk for Microsoft 365 and SharePoint Online

by anettes | Mar 1, 2023 | Ticketsystem

HelpDesk’s ticket forms present themselves – just in time for the soon to begin spring – in a revised look, which of course also brings improvements in functionality. Let’s take a closer look! One change catches your eye directly when you open...

Artificial intelligence and Locatech – a wonderful…poem?

by anettes | Feb 6, 2023 | On our own account

It feels like everyone is talking about artificial intelligence right now, but how is AI actually talking about us? That’s what we at Locatech IT Solutions wondered, and so we asked OpenAI ‘s currently hot ChatGPT: “Write a poem about...
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  • Artificial intelligence helps solve your customers’ problems
  • Microsoft Teams becomes Teams Essentials – what does this mean for your data?
  • Invoice processing in the Modern Design of SharePoint – supported by AI!
  • Updated ticket forms in HelpDesk for Microsoft 365 and SharePoint Online
  • Artificial intelligence and Locatech – a wonderful…poem?
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