by anettes | Jun 7, 2023 | Office365/SharePoint, Organization & Processes
In many scenarios, standardized documents need to be created from business data on a regular basis. Invoices or purchase orders, for example, to name just two examples. If you want to save yourself the hassle of copying the relevant data back and forth from your...
by anettes | Mar 22, 2023 | Accounting, Organization & Processes
We have already described automated invoice processing based on workflows here and here, and have also set it up for numerous customers. However, in this scenario, the invoice data such as customer number, invoice amount, etc. must be entered manually into...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, teams, Ticketsystem
Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions
A ticket system can be used in a wide variety of scenarios . Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can be...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes
Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals: It is made...
by anettes | Feb 12, 2022 | Accounting, Complaint management, Organization & Processes, Supplier Management, Ticketsystem
At the end of September 2020, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk...