by anettes | Jun 22, 2022 | Content Management, Document Management, Microsoft SharePoint, Office365/SharePoint, SharePoint Online
Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...
by anettes | May 18, 2022 | Complaint management, Helpdesk-System
Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Teamwork, Ticketsystem
Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
by anettes | Feb 12, 2022 | Content Management, Document Management, Tips & Tricks
For many companies, Microsoft Teams has now established itself as a platform for collaboration. Ideally, communication and file exchange are simple and uncomplicated and make work more efficient. But not everything is always self-evident. Today we would like to answer...
by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions
A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes
Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals: It is made...