Blog Posts & News
Competent consulting
Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
How to avoid spam in your ticket system
Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn't know them, the advertising...
Multiple mailboxes for one helpdesk
One helpdesk - but different mailboxes. Does that make sense? And is that even possible? The answer is "Yes!" For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common help desk, but...
How to mark comments as private in the helpdesk retroactively
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
Editing PDF files directly from SharePoint – only possible with the Adobe Document Cloud?
Adobe Acrobat is THE standard application for creating and editing PDF files. Many companies trust – rightly so – in this renowned provider. However, when it comes to directly editing PDF files in the cloud, the costs for the Adobe solution are not insignificant,...
Find tickets by clicking on usernames
Has it ever happened to you that you know exactly WHO asked you a certain question or reported a problem, but you can't remember exactly what the issue was? A topic that many customer advisors are probably familiar with from their day-to-day work. In our HelpDesk you...
Competent consulting
Imprint
Disclaimer
Data Privacy
GCT