by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Sample solutions, teams, Ticketsystem
It is common practice in ticket systems that a newly posted ticket generates an email to the relevant support team or dispatcher, ideally with a direct link to the relevant ticket. This works well when exactly one helpdesk and exactly one team match. However, when...
by anettes | Feb 12, 2022 | Office365/SharePoint, Organization & Processes, Ticketsystem
Inventory management means more than simply counting objects. Every business, large or small, needs to keep track of the following questions: – What do I have? – Where is what? – Is that art, or can it go? Good inventory management can do even...
by anettes | Feb 12, 2022 | Accounting, Office365/SharePoint, Organization & Processes, Project Management, Time recording
There is often only a limited maximum time quota available for activities in projects or for fee-based services. Fast and simple time recording is the key to simple controlling, uncomplicated proof of performance and problem-free billing to...
by anettes | Feb 11, 2022 | Ticketsystem
For a ticketing system to send ready-made standard responses to new requests is… well… standard. In addition, depending on the request, a form to be filled out can be automatically sent to the requester(s). Let’s look at the following example scenario: Incoming...
by anettes | Feb 11, 2022 | Multilingual content
Internationally active companies often find themselves in the dilemma that on the one hand they want to manage their ticket system centrally, but on the other hand it should also be available for the individual branches in the respective national languages and can be...