by anettes | Feb 12, 2022 | Complaint management, Organization & Processes
Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals: It is made...
by anettes | Feb 12, 2022 | Accounting, Complaint management, Organization & Processes, Supplier Management, Ticketsystem
At the end of September 2020, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk...
by anettes | Feb 12, 2022 | Organization & Processes, Sample solutions, Ticketsystem
Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management. Our team of experts, Aglika Tilev and Dirk...
by anettes | Feb 12, 2022 | Complaint management, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...