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A helpdesk – multilingual and with a language-related email address

by anettes | Feb 11, 2022 | Multilingual content | 0 comments

Internationally active companies often find themselves in the dilemma that on the one hand they want to manage their ticket system centrally, but on the other hand it should also be available for the individual branches in the respective national languages and can be reached via their own e-mail address.

A cloud solution based on Microsoft 365 with forms based on SharePoint Online can help here. An internal server infrastructure with its own SharePoint server is thus superfluous

We implemented such a solution for one of our customers with more than 20 subsidiaries in Germany and abroad. The ticket system is used by prospective buyers, existing customers with service requests and internal employees.

Sounds interesting? Let us advise you on what is the best solution for your situation.

 

Auch interessant:  Evaluation of HelpDesk Data - directly in SharePoint or using Excel

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