Blog Posts & News
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Specialist articles, tips on Microsoft 365 and digitization, news about us and more….
Manage attachments in tickets so they can be found
Additional information on a ticket can be transmitted in attached files, not only texts, but also screenshots, sketches, etc. An attached file can also provide additional information in a comment with a suggested solution. However, if there are many attachments in...
Easier roll-out for PDFinApp!
Our PDFinApp tool is very popular, which makes us a bit proud. But we are not resting on our laurels and have implemented an improvement that makes life a little easier, especially for those who "get the tool out there" in a company. For rolling out PDFinApp to the...
Sales platform on the company intranet
In the interest of sustainability, it is desirable that things that one no longer uses oneself are not disposed of, but reused by another person. You can support your employees in this idea by setting up a sales platform or swap meet on your intranet. So also the...
Ticket creation by mail – watch out for pitfalls!
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary - if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and the...
Archived tickets in the user portal – share the know-how with your customers!
The performance of a ticket system can suffer if too many tickets are managed there. One way to avoid this is to archive tickets that have been closed for a long time in a timely manner. To do this, these are moved to a folder in the ticket list and can still be found...