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Multiple mailboxes for one helpdesk

by anettes | Aug 22, 2022 | Multilingual content, Office365/SharePoint, Ticketsystem

One helpdesk – but different mailboxes. Does that make sense? And is that even possible? The answer is “Yes!” For example, companies with offices in different countries, such as Germany and the U.S., could manage all incoming tickets through a common...

A helpdesk – multilingual and with a language-related email address

by anettes | Feb 11, 2022 | Multilingual content

Internationally active companies often find themselves in the dilemma that on the one hand they want to manage their ticket system centrally, but on the other hand it should also be available for the individual branches in the respective national languages and can be...

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