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Evaluation of HelpDesk Data – directly in SharePoint or using Excel

by anettes | May 18, 2022 | Complaint management, Ticketsystem

Customers often ask us for a way of carrying out certain evaluations in their ticket system and displaying them clearly. We offer you various ways to do this: Excel Dashboard If you have an Office 365 license, we can configure a custom dashboard for you based on...

Good complaints management = customer loyalty and quality improvement

by anettes | Feb 12, 2022 | Complaint management, Organization & Processes

  Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals:   It is made...

A helpdesk system – and much more!

by anettes | Feb 12, 2022 | Accounting, Complaint management, Organization & Processes, Supplier Management, Ticketsystem

At the end of September 2020, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk...

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