by anettes | Mar 1, 2023 | Ticketsystem
HelpDesk’s ticket forms present themselves – just in time for the soon to begin spring – in a revised look, which of course also brings improvements in functionality. Let’s take a closer look! One change catches your eye directly when you open...
by anettes | Jul 6, 2022 | Microsoft SharePoint, Sample solutions, Ticketsystem, Tips & Tricks
In the course of processing a ticket, various possible solutions are discussed and sometimes discarded via the comment function. After the ticket is closed, it may make sense to keep only those comments that are on target as public and subsequently make the discarded...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, teams, Ticketsystem
Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions
A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...
by anettes | Feb 12, 2022 | Accounting, Complaint management, Organization & Processes, Supplier Management, Ticketsystem
At the end of September, Locatech IT Solutions once again invited to an online seminar, this time on the topic of “Extended options for using your helpdesk”. Our team of experts, Aglika Tilev and Dirk Löhn, showed the participants how a helpdesk system can...