by anettes | Aug 4, 2023 | Ticketsystem, Tips & Tricks
Being able to create a ticket by e-mail to the ticket system sounds so easy, and actually it is: No special tool, no additional login are necessary – if a problem occurs, you simply write an e-mail from the familiar working environment to your support team, and...
by anettes | Oct 7, 2022 | Ticketsystem
Of course, it is nice and practical when customer inquiries or complaints are received by mail and can be managed directly in a corresponding CRM or ticket system. Unfortunately, such accessibility also opens the door for spam. Who doesn’t know them, the...