by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, teams, Ticketsystem
Do you use Microsoft Teams in your company for communication and collaboration? Wonderful! Would you like to introduce a ticket system, for example to organize internal support better or to be able to process customer complaints better? But you fear a high...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes
Good complaints management has two goals: increasing customer satisfaction and customer loyalty on the one hand, and improving the quality of the product or service on the other. Digitizing the process makes it easier to achieve both goals: It is made...
by anettes | Feb 12, 2022 | Complaint management, Organization & Processes, Sample solutions, teams, Ticketsystem
It is common practice in ticket systems that a newly posted ticket generates an email to the relevant support team or dispatcher, ideally with a direct link to the relevant ticket. This works well when exactly one helpdesk and exactly one team match. However, when...