by anettes | Feb 12, 2022 | Complaint management, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...
by anettes | Feb 12, 2022 | Content Management, Organization & Processes, Sample solutions, teams
It is a challenge for companies to use the knowledge and skills of all employees efficiently and to make their accumulated knowledge available as a “knowledge database” or “knowledge base” in such a way that everyone can benefit from it. The...
by anettes | Feb 11, 2022 | Microsoft SharePoint, Office365/SharePoint, Professional article, SharePoint Online, teams, Tips & Tricks
In many companies, the use of SharePoint has become standard for both external and internal processes. The individual sites are adapted both to the corporate design and to the different needs of the individual user groups, which can certainly involve some effort. Does...
by anettes | Feb 11, 2022 | Content Management, Microsoft SharePoint, Office365/SharePoint
Up to 30 million items can be contained in a list or library. Now, when many users query such a large list or library at the same time, performance can suffer, errors can occur, or, in the worst case, the server can crash. To prevent this, there is a limit to the...
by anettes | Feb 11, 2022 | Office365/SharePoint, SharePoint Online
The ultimate nightmare: a virus-infected file is uploaded to your corporate intranet for sharing, and all employees working with that file are subsequently infected with the computer virus! How do you protect your in Office 365 and SharePoint Online uploaded documents...