Signal Iduna, Dortmund – Office365

The SIGNAL IDUNA Group is one of the largest German financial services groups based in Dortmund and Hamburg and is represented in Germany, Switzerland, Hungary and Poland. Signal Iduna sees itself as an all-round insurer for everyone, with special insurers for the public sector and with distinctive expertise in the area of other financial services. The group offers all pension and financial products from a single source and holds an excellent position among the ten largest German insurance groups.

Requirements & Challenges:

Signal Iduna is organized in the form of independent intermediaries and district offices. These use a common platform from the Signal Iduna Group for defined processes. However, the entire customer administration and the internal processes of the district offices are mapped with their own technical infrastructure. The SIGNAL IDUNA district office André Koslowsky in Dortmund operates its own small business server and uses it to manage document and file storage as well as e-mail traffic.

Reliable e-mail traffic with customers is of the utmost importance, and the company’s own infrastructure caused disproportionately high costs in order to guarantee constant error-free operation. The heterogeneous client environment consisting of Windows PCs, Apple devices, smartphones and tablets from different manufacturers also caused a lot of administration work, especially since the Microsoft Office installations on the employees’ desktops also had different versions.

Finally, a call center application integrated into Outlook is essential for accepting customer calls and processing customer concerns.

Result:

By switching to Office 365 Small Business, all e-mail traffic is routed via secure Microsoft servers with almost 100% reliability. At the same time, Office 365 Small Business offers the possibility of processing e-mails from all end devices, regardless of the platform, be it a Windows PC, MacBook, iPhone or Android smartphone. Even without a client application, processing is possible at any time using an Internet browser.

Thanks to the Office365 package, the current Office products are always available to all employees.

This is what the customer says:

“Since we switched our Exchange server to Office 365, email traffic with our customers has worked flawlessly, and our response times have improved significantly because we can always be reached via email, even when we are on the move. At the same time, we were able to significantly reduce administration costs. With Locatech as delegated administrator for our Office365 platform, we have found a competent partner who not only provides us with reliable technical support, but also shows us how we can use the platform even better. In a next step, we can imagine converting other processes such as document management and customer management to Office365. Less work, higher customer satisfaction and significantly lower costs – a great thing!”

Andre Koslowski
District Directorate Signal Iduna, Dortmund