by anettes | Apr 4, 2022 | Helpdesk-System, Microsoft SharePoint, Sample solutions, teams, Ticketsystem
We have already talked here and here about the possibility of integrating a ticket system into Microsoft Teams . In today’s blog article we show a corresponding example in the video. This gives you a chance to get a first impression before consulting with us...
by anettes | Feb 12, 2022 | Organization & Processes, Professional article, Sample solutions
A ticket system can be used in a wide variety of scenarios deploy. Of course as a classic helpdesk, but also in project management, as a tool for inventory or for complaint management. Special evaluations can be useful in each of these areas. Individual dashboards can...
by anettes | Feb 12, 2022 | Content Management, Content Management, Knowledge Management, Sample solutions, Teamwork
We are often asked whether it is also possible to set up a wiki or a knowledge base for Microsoft teams. Technically this is not a problem, the greater challenge is likely to be the editorial support and updating of such a wiki so that it develops into a valuable...
by anettes | Feb 12, 2022 | Office365/SharePoint, Organization & Processes, Sample solutions, SharePoint Online, Workflows
We have already shown the basic advantages of digital food ordering here and here . But in pandemic times with hygiene regulations and distance rules, there are even more things to consider about the delicious lunch table, if, for example, “eating in...
by anettes | Feb 12, 2022 | Helpdesk-System, Organization & Processes, Sample solutions, Ticketsystem
Surely you use a helpdesk system for your support. Let us show you in an online seminar how a helpdesk can be expanded so that it can also be used for time recording, project management or asset management. Our team of experts, Aglika Tilev and Dirk...
by anettes | Feb 12, 2022 | Complaint management, Enterprise Resource Planning, Helpdesk-System, Sample solutions, Ticketsystem
In a helpdesk, customer inquiries or support requests are not always submitted directly by those affected. It is often a combination of email support requests directly from the customer or end user and manual ticket creation on behalf of the customer by an internal...